Shipping policy

Shipping Policy

Last updated: September 1, 2026

Orders are typically processed within 1–2 business days, excluding weekends and holidays. We ship from Kansas, USA.

If we are unable to ship your order within the stated processing time, we will contact you with an updated estimate and provide any options required by applicable law, including the option to agree to the delay or cancel the unshipped order for a refund.

Shipping Rates & Delivery Estimates

Shipping rates and available delivery options are shown at checkout and depend on your location, order size, and carrier service.

Estimated delivery times are shown at checkout. Processing time and carrier transit time may be shown separately. Delivery timeframes are estimates and may vary because of carrier delays, holidays, weather, customs processing, or other circumstances outside our reasonable control.

International Shipping

We currently ship select orders from the United States to Canada.

International customers are responsible for any applicable duties, taxes, customs fees, brokerage fees, or import charges unless those charges are collected at checkout.

FishTrailCo does not control customs processing times or additional import fees charged by the destination country, customs authority, or carrier.

Tracking

When your order ships, you will receive a shipping confirmation email with tracking information when available. Tracking information may take additional time to become active after the carrier receives the package.

Address Changes & Returned Packages

Please verify your shipping address before completing checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If a package is returned to FishTrailCo because of an incorrect or incomplete address provided by the customer, we can reship it after the applicable additional shipping cost is paid. If the customer requests a refund instead, the refund may be reduced by the original shipping cost and any return shipping or carrier fees charged to FishTrailCo, except where prohibited by law.

Lost, Delayed, or Delivered-but-Missing Packages

If your package has not arrived within the estimated delivery period, please contact us at fishtrailco@gmail.com. We will review the tracking information and help initiate a carrier inquiry when appropriate.

If tracking shows that the package was delivered but you cannot locate it, please check the delivery location, household members, neighbors, and any notice left by the carrier, and then contact us promptly. We will work with you and the carrier to investigate the delivery.

Available remedies may depend on the tracking history, carrier investigation, and applicable law. Nothing in this policy limits any rights or remedies available for delayed, lost, or undelivered orders under applicable consumer protection laws.

Contact

FishTrailCo
Email: fishtrailco@gmail.com