Refund policy

Return & Refund Policy — FishTrailCo

We want you to be confident in your purchase. If something isn’t right, we’ll make it right.

Returns
You have 30 days from delivery to request a return.
Items must be unused and in original packaging.

How to start a return
Email us at fishtrailco@gmail.com with your order number.
Returns must be approved before sending items back.

Return address
FishTrailCo
3615 SE Michigan Ave
Topeka, KS 66605
USA

Return shipping

• If the item is defective, damaged, or incorrect — we cover return shipping.

• Otherwise, return shipping is the buyer’s responsibility.

International returns
Customers outside the United States are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges, duties, taxes, customs fees, brokerage fees, and import charges are non-refundable unless required by law.

If an international package is refused, abandoned, or returned because of unpaid import fees, incorrect address information, or failure to pick up the package, any refund may be reduced by the original shipping cost and any return shipping or carrier fees charged to FishTrailCo.

Damaged or incorrect items
Contact us within 72 hours of delivery with photos. We’ll replace the item or issue a refund.

Refunds
Once we receive and inspect your return, refunds are issued to your original payment method within 3–5 business days.

Non-returnable items
Used items, opened products, and final sale items are not eligible for return.

Exchanges
The fastest way is to place a new order and return the original item if eligible.

Questions?
Email us at fishtrailco@gmail.com — we typically respond within 1–2 business days.