Refund policy

Return & Refund Policy — FishTrailCo

We want you to feel confident in your purchase. If something isn’t right, we’ll work to make it right.

Returns
You have 30 days from the date of delivery to request a return.
For change-of-mind returns, items must be unused and, where reasonably possible, in their original packaging. This condition does not apply to damaged, defective, incorrect, or non-conforming items, or where otherwise required by law.

How to start a return
Email us at fishtrailco@gmail.com and include your order number.
Returns must be approved before items are sent back.

Return address
FishTrailCo
3615 SE Michigan Ave
Topeka, KS 66605
USA

Return shipping

  • If the item is damaged, defective, incorrect, or non-conforming, FishTrailCo will cover the applicable return shipping costs.

  • For change-of-mind returns, return shipping is the buyer’s responsibility.

International returns
Customers outside the United States are responsible for return shipping costs for change-of-mind returns. FishTrailCo will cover the applicable return shipping costs if the item received was damaged, defective, incorrect, or non-conforming.

For change-of-mind returns, original shipping charges, duties, taxes, customs fees, brokerage fees, and import charges are non-refundable. If the return is caused by a damaged, defective, incorrect, or non-conforming item, applicable original and return shipping charges will be refunded or covered as required by this policy and applicable law.

If an international package is refused, abandoned, or returned because of unpaid import fees, incorrect address information, or failure to collect the package, any refund may be reduced by the original shipping cost and any return shipping or carrier fees charged to FishTrailCo, except where prohibited by law.

Damaged or incorrect items
Please contact us within 72 hours of delivery when reasonably possible and include photos of the item and packaging. We will replace the item or issue a refund, as appropriate. Reporting a problem after 72 hours does not automatically waive any rights available under this policy or applicable law.

Refunds
Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be issued to your original payment method within 3–5 business days. Your bank or payment provider may require additional time to post the refund to your account.

Non-returnable items
Used items, opened products, and items clearly marked as Final Sale before purchase are not eligible for change-of-mind returns. This exclusion does not apply to damaged, defective, incorrect, or non-conforming items, or where a return or refund is required by law.

Exchanges
The fastest way to exchange an eligible item is to place a new order and return the original item according to this policy.

Your legal rights
This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Questions?
Email us at fishtrailco@gmail.com. We typically respond within 1–2 business days.